The Line
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Privacy Policy

The Line

Your privacy matters to us. This policy explains what we collect and how we use it.

What we collect

To fulfil your order we collect your name, phone number, email, delivery address, and for made-to-measure pieces your measurements.

How we use it

We use your details only to prepare, deliver, and support your order, and to contact you about it on WhatsApp. We never sell your data.

Payments

Payments are processed securely by our payment provider. We do not see or store your full card details.

Contact

Questions about your data? Message us on WhatsApp and we will help.

Terms & Conditions

The Line

Orders & pricing

All prices are shown at checkout and an order is confirmed once payment is completed.

Made-to-measure

Made-to-measure pieces are cut to the measurements you provide, so please share them carefully. If you are unsure, message us before ordering.

Delivery

Estimated timelines are shared on your order and on the tracking page.

Contact

Reach us any time on WhatsApp.

Return Policy

The Line

Standard sizes

Standard-size pieces can be exchanged or returned within 7 days of delivery, unworn and with tags attached.

Made-to-measure

Because they are cut specially to your measurements, made-to-measure pieces are non-refundable. If the fit is off due to our error, we will remake or alter the piece free of charge.

How to start a return

Message us on WhatsApp with your order reference and we will guide you through it.